Résumé

Joan Mikalauskas
(508) 369-8364 cell
joanmikalauskas@yahoo.com

Skills Summary

Grant research, proposal writing, development consulting

Employment History

1988 – 2009 UNITED PARCEL SERVICE

Corporate Transportation Provided training and support to end users of new system in hubs throughout Northeast region, worked as liaison to corporate system developers

Technology Support Led technician team in support and implementation of technology solutions for UPS

Web Administration Coordinated development and maintenance of district Intranet site, trained and supervised web developers, facilitated conversion of district reports to web-based dynamic ASP pages

Operations Planning Developed plans for tractor/trailer operations, provided logistics services to customers for special shipments

Operations Improvement Analyzed and re-designed processes to improve quality and reduce cost of operations

Corporate Information Systems Performed research on existing web-based applications to identify repeatable processes, standards, and guidelines in company-wide Intranet development

Training Developed and implemented training systems for district Technology Support Group; supervised technician teams in providing support and training to users of UPS systems

Education

2006 - current WORCESTER STATE COLLEGE Grant-writing/Non-profit Management

1999 – 2000 BRANDEIS UNIVERSITY, Heller Graduate School Special status student, Social Policy Ph.D. program

1996 NORTHEASTERN UNIVERSITY High Technology M.B.A.

1986 NORTHEASTERN UNIVERSITY Bachelor of Science in Business Administration

Proficiencies

Web Design

Professional Affiliations

References available upon request.